19 Aug 2008

How to refer to the ITIL V3 books online for free

The IT Skeptic does not support infringement of intellectual property rights, but there is a way to access the ITIL Version 3 books (and many others) online that the IT Skeptic believes is legitimate. And free. read more (posted on 19 Aug 2008 by The IT Skeptic)

19 Aug 2008

2nd Edition: Defining IT Success Through The Service Catalog

A Practical Guide For A Very Relevant Topic I set myself a goal today to write about the release of the 2nd edition of the very popular Service Catalog book co-written by Bill Fine, Rodrigo Flores and myself last year. I see from my news reader that my... (posted on 19 Aug 2008 by Hitch-hiker's Guide To The ITIL Galaxy and Beyond)

18 Aug 2008

Interfacing Technologies - the miracle fix to the ITIL problem

Today we have a product review. Scott Armstrong of Interfacing Technologies was kind enough to draw attention to his product with a comment on this blog, so we will take a look at its capabilities. read more (posted on 18 Aug 2008 by The IT Skeptic)

16 Aug 2008

Is ITIL still dead in the water?

Two years ago I asked "Is ITIL dead in the water?". One year ago, itsm_stephen asked me for an update. I did mean to respond, but to my shame I note today I never did. So, Stephen, here it is... a year late. read more (posted on 16 Aug 2008 by The IT Skeptic)

15 Aug 2008

How Software Vendors Lie About ITIL Support

Further to my posts on Vendor marketeers stretch to reach out for ITIL and It is a helpdesk so it must be ITIL, see my just-published article on ITSMWatch How Software Vendors Lie About ITIL Support [I didn't write the title :-D] read more (posted on 15 Aug 2008 by The IT Skeptic)

14 Aug 2008

ITIL V3 and eTOM, the rapprochement begins

Following on from ITIL V3's after-the-fact attempts to link up with external standards such as ASL and ISO20000 (something one thought might have happened as part of the design and development of ITIL V3 rather than as a retrospective scrabble) we have... (posted on 14 Aug 2008 by The IT Skeptic)

12 Aug 2008

the world of ITIL V3 certification and training

Most readers of this blog know this stuff but certainly not all so here's the IT Skeptic's shaky understanding of the world of ITIL V3 certification. I welcome corrections and elaborations. read more (posted on 12 Aug 2008 by The IT Skeptic)

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