The AppGap – I’ve been talking to a couple of software vendors about “socializing” their applications. As part of those conversations I started clarifying the difference between the vendors like IBM and Microsoft that have collaboration platforms (Lotus, SharePoint) and the vendors that are offering unique “suites” (Jive, Awareness, and others). This month there is a great article [...] read more

PCMech – There will be times when you have to call customer service, a.k.a. customer support a.k.a. the help desk.
If you are educated on how call center environments operate you will get better results.
Let’s start off with this:
The Big Question: Does asking for the manager really help?
NO. Speaking to a higher level will rarely get your issue resolved any faster or get any better results. For some strange reason people think that speaking to someone with a higher rank [...] read more

Pulse 2 – Intel Corporation (NASDAQ:INTC) has bought OpenedHand, a mobile Linux development company that is based in London, England. OpenedHand will be powering low-power laptops and mobile devices through their Linux software stack built for Intel Atom processors. The developers that focus on building the Linux software stack is known as the Mobile Software [...] read more