IT ManagementJason’s ASP.NET Blog – After many technology professionals and marketing organizations questioned the first in a series of advertisements involving Bill Gates, Jerry Seinfeld, and Microsoft, an explanation was delivered. Earlier today, Microsoft published a response to several questions regarding the first advertisement first by sending an internal message to employees of Microsoft, then [...] read more
The AppGap – I’ve been talking to a couple of software vendors about “socializing” their applications. As part of those conversations I started clarifying the difference between the vendors like IBM and Microsoft that have collaboration platforms (Lotus, SharePoint) and the vendors that are offering unique “suites” (Jive, Awareness, and others). This month there is a great article [...] read more
PCMech – There will be times when you have to call customer service, a.k.a. customer support a.k.a. the help desk.
If you are educated on how call center environments operate you will get better results.
Let’s start off with this:
The Big Question: Does asking for the manager really help?
NO. Speaking to a higher level will rarely get your issue resolved any faster or get any better results. For some strange reason people think that speaking to someone with a higher rank [...] read more
